Cancellation plan

CANCELLATION PLAN

We do impose some terms and conditions for bookings and deposits paid.

Therefore in the event of that unexpected illness or situation (excluding pandemic or epidemic), which prevents you from coming to see us,  We recommend that you take out some form of insurance or the cancellation plan, this is for your peace of mind should you need to cancel your stay.  

Our cancellation plan,  will cover you for the most common reasons for having to cancel your holiday.

This option can only be taken out when booking a pitch, and is an OPT OUT selection, it can not be added on at a later date. You will be given the option when you book. Cost £2.50pn

The benefits:

If cancellation of your holiday is up to 14 days before the commencement of your holiday, a full refund of monies paid directly to South Wales Touring park / Llwynifan Farm ,less the cancellation plan charge will be made.

If cancellation of your holiday is within 14 days of the commencement of your holiday, then a 50% refund, less the cancellation plan charge, will be made.

If cancellation of your holiday is within 7 days of the commencement of your holiday, then a 25% refund, less the cancellation plan charge, will be made.

If cancellation of your holiday is within 24hrs of the commencement of your holiday, then a 10% refund, less the cancellation plan charge, will be made.

(Example scenarios below)

Cover

  • The death, bodily injury, illness or admission to hospital as an in-patient to you or any other member of your party or immediate family where the cancellation is certified as medically necessary by a medical practitioner. (Excludes pets).
  • Redundancy qualifying for payment under any applicable statute of any person in your party.
  • You or a person in your party being required for compulsory jury or witness service in a Court of Law in proceedings to be undertaken in the time between their leaving home to start the holiday and returning home after the holiday.

Definitions

  • Immediate family means the partner, or the child, grandchild, brother, sister, parent or grandparent of you or a person in your party.
  • Qualified Medical Practitioner a doctor or specialist who is registered or licensed to practice medicine under the laws of the country in which they practice.

Cancellation Procedure

  • If you need to cancel for a qualifying reason please contact us immediately by phone and then by email or letter. We will acknowledge the cancellation and ask for the relevant documentary evidence to be sent.
  • We will deal with the claim and make payment within 30 days of receiving the required documentary evidence, subject to the claim qualifying under the terms of the cancellation plan.

Charges (taken at time of booking) ~ Please note this is an optional extra. at £2.50 per night

Example scenarios (One night used for ease)

Without the cancellation plan –  A fully serviced pitch in August is £35.00pn pitch fee.  Deposit requested when booking 50% = £17.50pn – Without a cancellation plan, we will not not offer any refunds if you need to cancel this booking.

With our cancellation plan – A fully serviced pitch in August £35.00 pitch fee + £2.50pn cancellation fee = £37.50pn

Deposit requested when booking 50% = £18.75pn

Cancellation plan fee cost £2.50pn

SCENARIOS.

  1. If you need to cancel your holiday up to 14 days before the commencement of your stay, a full refund of monies paid directly to South Wales Touring park / Llwynifan Farm  less the cancellation plan charge will be made.

Example.  Fully serviced pitch £35pn + £2.50Cancellation plan = £37.50

We request a 50% deposit, we will refund the deposit, less cancellation plan fee.

We will therefore refund the deposit amount paid, less cancellation plan fee.

If you have paid in full we will refund in full, less cancellation plan fee.

  • If cancellation of your holiday is within 14 days of the commencement of your holiday, then a 50% refund of moneys paid will be refunded, less the cancellation plan charge.

Example Fully serviced pitch £35pn + £2.50 cancellation plan = £37.50

50% of £35 = £17.50 Less cancellation plan £2.50 = £15

We will refund £15pn

  • If cancellation of your holiday is within 7 days of the commencement of your holiday, then a 25% refund of moneys paid will be refunded, less the cancellation plan charge.

Example Fully serviced pitch £35pn + £2.50Cancellation plan = £37.50

25% of £35 = £8.75 Less cancellation plan £2.50 = £6.25

We will refund £6.25pn

  • If cancellation of your holiday is within 24hrs of the commencement of your holiday, then a 10% refund of moneys paid will be refunded, less the cancellation plan charge.

Example Fully serviced pitch £35pn + £2.50Cancellation plan = £37.50

10% of £35 = £3.50 Less cancellation plan £2.50 = £1pn

We will refund £1pn

 

Please note FULL payment 14 days before you arrive is required.

If you have any questions or queries please do not hesitate to contact Hywel or Cathrin.

OR

Please take out your own cancellation Insurance plan. There are a few available on price comparison websites.